Frequently Asked Questions
At Fairmont Chateau Whistler caring for you is our top priority and we’re happy to help answer any questions you may have. If the information you’re looking for isn’t reflected below, visit our Contact Us page for further details.
We strive to create a culture of inclusion at Fairmont Chateau Whistler. As such, we are fully equipped to meet the needs of our guests with disabilities. Our accessible rooms are thoughtfully designed to ensure your comfort and safety during your stay, and many of our resort areas are fully accessible. Please contact us if you have any special requests related to accessibility, or if you need more information about our facilities and services.
Visit our Accessibility page for more information.
Yes. The Health Club & Fitness Centre is open daily from 5:30 a.m. to 11:00 p.m.
Visit Fitness & Movement to learn more.
Yes. Vida Spa, at Fairmont Chateau Whistler is now booking appointments seven days a week (hours may be subject to change):
- Monday – Thursdays: 10:00 am – 6:30 pm
- Fridays – Sunday: 9:00 am – 7:30 pm
Visit our Spa page for more information and to book your treatment.
Airport shuttles are available from Vancouver International Airport to Fairmont Chateau Whistler with regularly scheduled service. Reservations are required. Schedules and rates are subject to change without notice.
Please email the Concierge to make your bookings.
Shuttles are available from Fairmont Chateau Whistler to Whistler Village with regularly scheduled service.
Shuttles run on a 20 minute loop from 7:00 AM to 11:00 PM. The shuttle makes stops at Sundial, Gateway Loop, outside the Delta Hotel, and outside of the Summit Lodge.
Please email the Concierge for more information.
Many major car rental agencies are represented at the Vancouver International Airport, including:
- National
- Alamo
- Hertz
- Dollar Thrifty
- Avis
- zipcar
- Budget
Reservations are required.
- Self-parking: $41 CAD/night plus taxes, with unlimited access.
- Valet service: $54 CAD/night plus taxes, with unlimited access.
Fairmont Chateau Whistler is pleased to offer access to Tesla Supercharger electric vehicle charging stations (ten stations total, up to 72 kW).
Vancouver International Airport (YVR) is located 85 miles (137 km) from Fairmont Chateau Whistler.
Travel time is approximately two hours by car.
Please be advised: Fairmont Chateau Whistler requires a valid credit card matching the name of your reservation to be presented at the time of check-in to cover any incidental charges.
Fairmont Chateau Whistler is located at 4599 Chateau Boulevard, Whistler, BC, Canada, V8E 0Z5.
Visit our Getting Here page for detailed directions.
Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.
Fairmont Gold Amenities include:
- Private floor with its own reception desk for check-in
- Private lounge exclusively for Fairmont Gold guests
- Healthy complimentary continental breakfast in lounge
- Complimentary afternoon canapés and honor bar in lounge
- Complimentary use of a boardroom in select locations
- High-speed internet access in the Gold Lounge
- In-room high-speed internet access
- Complimentary newspapers and personalized wake-up calls
- DVDs, CDs, books and games for your use
- Dedicated Fairmont Gold Manager
Fairmont Chateau Whistler’s most sought-after amenities have been bundled into a $50 daily resort experience fee eliminating multiple individual charges and providing a discount value for services.
A daily resort experience fee of $50.00 CAD per room, per night plus applicable GST and Provincial Hotel Tax.
Included Resort Amenities:
- Unlimited business internet access plus local calls
- Personal Protection Equipment Kit (upon request)
- Ski, bike, and golf club valet service
- Whistler Village Shuttle service & Summer Beach Bus
- EV Charging Stations
- Private car service
- Daily yoga classes
- In-Room yoga equipment (upon request)
- Whistler Experience Guide tours
- Lobby coffee & tea service (5:00 – 7:00 am)
- Outdoor tennis and equipment (seasonal)
- Unlimited access to our driving range (seasonal)
- Sports equipment (including croquet, toboggans, etc.)
- Access to Peloton bikes & programming
- Access to Rungo running routes app
- Aqua fitness classes
- Kids Treasure Hunt Map
- Board games, card games and books
- Pool Amenities (sunscreen, fruit, iced water, tea, and coffee)
Overnight shoe shine
Seasonal holiday programming
Fairmont Chateau Whistler welcomes small pets for a rate of $50.00 plus applicable taxes per day. Pets can be supplied with beds and a bowl upon request. Pets are not allowed in the Fairmont Gold Penthouse Suites. Service dogs will be allowed on the property free of charge.
Visit our Pet-Friendly page for more information.
You are welcome to use coin-operated washers and dryers on four of the hotel floors. Dry cleaning services are also available.
Yes. Bell Staff are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage bell services. Bell Staff are available to assist you 24-hours, 7-days per week.
Yes. The Concierge desk is located in the main lobby and attendants are ready to advise and assist you with your activity, dining and transportation arrangements. Call +1 604 938 2006 for more information, or email [email protected].
To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.
- Check-in time is 4:00 p.m.
- Check-out time is 11:00 a.m.
Please be advised: Fairmont Chateau Whistler requires a valid credit card matching the name of your reservation to be presented at the time of check-in to cover any incidental charges.
You can contact us online or by phone, fax or email.
Visit our Contact Us page for details.
We strive to create a culture of inclusion at Fairmont Chateau Whistler. As such, we are fully equipped to meet the needs of our guests with disabilities. Our accessible rooms are thoughtfully designed to ensure your comfort and safety during your stay, and many of our resort areas are fully accessible. Please contact us if you have any special requests related to accessibility, or if you need more information about our facilities and services.
Visit our Accessibility page for more information.
Yes. The Health Club & Fitness Centre is open daily from 5:30 a.m. to 11:00 p.m.
Visit Fitness & Movement to learn more.
Yes. Vida Spa, at Fairmont Chateau Whistler is now booking appointments seven days a week (hours may be subject to change):
- Monday – Thursdays: 10:00 am – 6:30 pm
- Fridays – Sunday: 9:00 am – 7:30 pm
Visit our Spa page for more information and to book your treatment.
Airport shuttles are available from Vancouver International Airport to Fairmont Chateau Whistler with regularly scheduled service. Reservations are required. Schedules and rates are subject to change without notice.
Please email the Concierge to make your bookings.
Shuttles are available from Fairmont Chateau Whistler to Whistler Village with regularly scheduled service.
Shuttles run on a 20 minute loop from 7:00 AM to 11:00 PM. The shuttle makes stops at Sundial, Gateway Loop, outside the Delta Hotel, and outside of the Summit Lodge.
Please email the Concierge for more information.
Many major car rental agencies are represented at the Vancouver International Airport, including:
- National
- Alamo
- Hertz
- Dollar Thrifty
- Avis
- zipcar
- Budget
Reservations are required.
- Self-parking: $41 CAD/night plus taxes, with unlimited access.
- Valet service: $54 CAD/night plus taxes, with unlimited access.
Fairmont Chateau Whistler is pleased to offer access to Tesla Supercharger electric vehicle charging stations (ten stations total, up to 72 kW).
Vancouver International Airport (YVR) is located 85 miles (137 km) from Fairmont Chateau Whistler.
Travel time is approximately two hours by car.
Please be advised: Fairmont Chateau Whistler requires a valid credit card matching the name of your reservation to be presented at the time of check-in to cover any incidental charges.
Fairmont Chateau Whistler is located at 4599 Chateau Boulevard, Whistler, BC, Canada, V8E 0Z5.
Visit our Getting Here page for detailed directions.
Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.
Fairmont Gold Amenities include:
- Private floor with its own reception desk for check-in
- Private lounge exclusively for Fairmont Gold guests
- Healthy complimentary continental breakfast in lounge
- Complimentary afternoon canapés and honor bar in lounge
- Complimentary use of a boardroom in select locations
- High-speed internet access in the Gold Lounge
- In-room high-speed internet access
- Complimentary newspapers and personalized wake-up calls
- DVDs, CDs, books and games for your use
- Dedicated Fairmont Gold Manager
Fairmont Chateau Whistler’s most sought-after amenities have been bundled into a $50 daily resort experience fee eliminating multiple individual charges and providing a discount value for services.
A daily resort experience fee of $50.00 CAD per room, per night plus applicable GST and Provincial Hotel Tax.
Included Resort Amenities:
- Unlimited business internet access plus local calls
- Personal Protection Equipment Kit (upon request)
- Ski, bike, and golf club valet service
- Whistler Village Shuttle service & Summer Beach Bus
- EV Charging Stations
- Private car service
- Daily yoga classes
- In-Room yoga equipment (upon request)
- Whistler Experience Guide tours
- Lobby coffee & tea service (5:00 – 7:00 am)
- Outdoor tennis and equipment (seasonal)
- Unlimited access to our driving range (seasonal)
- Sports equipment (including croquet, toboggans, etc.)
- Access to Peloton bikes & programming
- Access to Rungo running routes app
- Aqua fitness classes
- Kids Treasure Hunt Map
- Board games, card games and books
- Pool Amenities (sunscreen, fruit, iced water, tea, and coffee)
Overnight shoe shine
Seasonal holiday programming
Fairmont Chateau Whistler welcomes small pets for a rate of $50.00 plus applicable taxes per day. Pets can be supplied with beds and a bowl upon request. Pets are not allowed in the Fairmont Gold Penthouse Suites. Service dogs will be allowed on the property free of charge.
Visit our Pet-Friendly page for more information.
You are welcome to use coin-operated washers and dryers on four of the hotel floors. Dry cleaning services are also available.
Yes. Bell Staff are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage bell services. Bell Staff are available to assist you 24-hours, 7-days per week.
Yes. The Concierge desk is located in the main lobby and attendants are ready to advise and assist you with your activity, dining and transportation arrangements. Call +1 604 938 2006 for more information, or email [email protected].
To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.
- Check-in time is 4:00 p.m.
- Check-out time is 11:00 a.m.
Please be advised: Fairmont Chateau Whistler requires a valid credit card matching the name of your reservation to be presented at the time of check-in to cover any incidental charges.
You can contact us online or by phone, fax or email.
Visit our Contact Us page for details.
